Demos follows the relevant legal requirements and takes all reasonable precautions to safeguard personal information.
Demos is committed to protecting your privacy and security. This policy explains how and why we use your personal data, to ensure you remain informed and in control of your information.
You can decide not to receive communications or change how we contact you at any time. If you wish to do so please contact us by emailing hello@demos.co.uk, writing to 15 Whitehall, London, SW1A 2DD or 020 3878 3955
(Lines open 9.30am – 6pm, Mon – Fri).
We will never sell your personal data, and will only ever share it with organisations we work with where necessary and if its privacy and security are guaranteed. Personal information submitted to Demos is only used to contact you regarding Demos activities.
Information about visitors to the Demos website domain is automatically logged for the purposes of statistical analysis. Such information includes the IP address from which you visit, referral address, and other technical information such as browser type and operating system. Your email address is not automatically logged without your knowledge.
We will not distribute, sell, trade or rent your personal information to third parties. Demos may provide aggregate statistics about our website’s users, traffic patterns and related site information to reputable third-parties such as Demos’s funding bodies or potential partners. Such statistical information will not include personally identifying information.
Any questions you have in relation to this policy or how we use your personal data should be sent to hello@demos.co.uk for the attention of Demos’ Head of Operations .
Your personal data (i.e. any information which identifies you, or which can be identified as relating to you personally) will be collected and used by Demos (charity no:1042046, company registration no: 2977740).
Personal data you provide
We collect data you provide to us. This includes information you give when signing up to our newsletter or communicating with us. For example:
Marketing
Marketing does not just mean offering things for sale, but also includes news and information about:
Demos will ask for individuals to “opt-in” for most communications. This includes all our marketing communications (the term marketing is broadly defined and covers information shared in our newsletter.)
We use personal data to communicate with people, to promote Demos and to help with fundraising activities. This includes keeping you up to date with information from Demos on our research, events, news, job opportunities and other information relating to our work.
When you receive a communication, we may collect information about how you respond to or interact with that communication, and this may affect how we communicate with you in future.
You can decide not to receive communications or change how we contact you at any time. If you wish to do so please contact us by emailing hello@demos.co.uk, writing to Demos, 15 Whitehall, London SW1A 2DD or telephoning 020 3878 3955
(Lines open 9.30am – 6pm, Mon – Fri).
Research and policy
As part of our research and policy activities, we process data in the following ways:
We anonymise all personal and sensitive data.
Administration
We use personal data for administrative purposes. This includes:
Helping us respect your choices and preferences (e.g. if you ask not to receive marketing material, we’ll keep a record of this).
Sensitive personal data
We do not normally collect or store sensitive personal data (such as information relating to health, beliefs or political affiliation) about those signed up to Demos’s newsletter. However there are some situations where this will occur (e.g. if you have an accident on one of our events). If this does occur, we’ll take extra care to ensure your privacy rights are protected.
Accidents or incidents
If an accident or incident occurs on our property, at one of our events or involving one of our staff then we’ll keep a record of this (which may include personal data and sensitive personal data).
We only ever use your personal data with your consent, or where it is necessary in order to:
In any event, we’ll only use your information for the purpose or purposes it was collected for (or else for closely related purposes).
Disclosing and sharing data
Your personal data – which may include your name, organisation, position, and email address are held by our mailing list provider. By signing up to our newsletter you are agreeing to the terms and conditions of MailChimp.com (
http://mailchimp.com/legal/terms/
). This information is not shared with any other organisation. If you wish to unsubscribe from our mailing list at any time, you can do so by clicking the ‘unsubscribe’ link, found at the bottom of any email we send you – or by sending your name and email address to hello@demos.co.uk – stating ‘Unsubscribe’ in the email in the subject line or body of the email.
If you register to attend an event, your personal data which may include your name, organisation, and email address are held by our event registration provider. By registering to attend an event you are agreeing to the terms and conditions of Eventbrite (https://www.eventbrite.com/l/LegalTerms/)
Occasionally, where we partner with other organisations, we may also share information with them (for example, if you register to attend an event being jointly organised by us and another organisation). We’ll only share information when necessary and we will never share your contact information (e.g. email or telephone).
We employ a variety of physical and technical measures to keep your data safe and to prevent unauthorised access to, or use or disclosure of your personal information.
Electronic data and databases are stored on secure computer systems and we control who has access to information (using both physical and electronic means). Our staff receive data protection training and we have a set of detailed data protection procedures which personnel are required to follow when handling personal data.
Payment security
All electronic Demos forms that request financial data use pass your details to our payment provider (Stripe Payments Europe: https://stripe.com/gb/privacy; https://stripe.com/privacy-shield-policy). Demos will never store card details and uses Stripe card services which comply with the payment card industry data security standard (PCI-DSS) published by the PCI Security Standards Council, and will never store card details. If you would rather make a payment through BACS or by cheque please contact us by emailing hello@demos.co.uk, writing to Unit 1, Lloyd’s Wharf, 2-3 Mill Street, London SE1 2BD or telephoning 020 3878 3955 (Lines open 9.30am – 6pm, Mon – Fri).
Of course, we cannot guarantee the security of your home computer or the internet, and any online communications (e.g. information provided by email or our website) are at the user’s own risk.
Demos stores all personal data safely and securely, and retains information for only as long as is deemed necessary for the purpose. For example, if you ask us not to send you marketing emails, we will stop storing your emails for marketing purposes (though we’ll keep a record of your preference not to be emailed).
We continually review what information we hold and delete what is no longer required. We never store payment card information.
We want to ensure you remain in control of your personal data. Part of this is making sure you understand your legal rights, which are as follows:
Please keep in mind that there are exceptions to the rights above and, though we will always try to respond to your satisfaction, there may be situations where we are unable to do so.
If you would like further information on your rights or wish to exercise them, please write to Demos’ Head of Operations, 15 Whitehall, London, SW1A 2DD or by email; hello@demos.co.uk
Complaints
You can complain to Demos directly by contacting our Head of Operations using the details set out above.
If you are not happy with our response, or you believe that your data protection or privacy rights have been infringed, you can complain to the UK Information Commissioner’s Office which regulates and enforces data protection law in the UK. Details of how to do this can be found at
www.ico.org.uk
Cookies
We use cookies on our website. Cookies files are downloaded to a device when certain websites are accessed by users, allowing the website to identify that user on subsequent visits.
The only cookies in use on our site are for Google Analytics. Google Analytics are tools employed by organisations to help them understand how visitors engage with their website, so improvements can be made. Google Analytics collects information anonymously – and reports overall trends, without disclosing information on individual visitors. By using our site you are consenting to saving and sending us this data. You can opt out of Google Analytics – which will not affect how you visit our site. Further information on this can be found here:
https://tools.google.com/dlpage/gaoptout
Our website uses local storage strictly for system administration to provide you with the best possible experience – used in order to create reports relating to web traffic and user preferences. This includes: your IP address; details of which web browser or operating system was used; and information on how you use the site.
Links to other sites
Our website contains hyperlinks to many other websites. We are not responsible for the content or functionality of any of those external websites.
If an external website requests personal information from you (e.g. in connection with an order for goods or services), the information you provide will not be covered by the Demos’ Privacy Policy. We suggest you read the privacy policy of any website before providing any personal information.
We’ll amend this Privacy Policy from time to time to ensure it remains up-to-date and accurately reflects how and why we use your personal data. The current version of our Privacy Policy will always be posted on our website.
The Centre for the Analysis of Social Media (CASM) often conducts research which involves the collection and analysis of publicly available data from social media platforms. Much of this data, including usernames, is considered personal data under the General Data Protection Regulation (GDPR). In order to ensure this data is processed lawfully and transparently, the following procedures are followed by CASM projects undertaken by Demos:
This Privacy Policy was last updated on 27.09.23